Timely ACCEPTABLE USE POLICY
(MODIFICATION DATE: 07/29/2019)
This Timely Acceptable Use Policy (“AUP”) applies to the use of any product, service or website provided by us (Timely), whether we provide it directly or use another party to provide it to you (each, a “Timely Service”). This AUP is designed to ensure compliance with the laws and regulations that apply to the Timely Service. This AUP also protects the interests of all of our clients and their customers, as well as our goodwill and reputation. These terms are so important that we cannot provide the Timely Service unless you agree to them. By using the Timely Service, you are agreeing to these terms.
If you are using any Timely Service, this AUP applies to you. Every client of ours agrees to abide by this AUP and is responsible for any violations. You are not allowed to assist or engage others in a way that would violate this AUP. We will enforce and ensure compliance with this AUP by using methods we consider to be appropriate, such as complaint and email failure monitoring. We may also suspend or terminate your use of Timely Services pursuant to our Customer Terms of Service for violations of this AUP.
We periodically update these terms and we will let you know when we do through the Notification app in the Timely portal used to access your Timely subscription (if you have one), or by posting a revised copy on our website. You agree to review the AUP on a regular basis and always remain in compliance.
1. Reporting Suspected Violations
We encourage recipients of email messages sent using the Timely Service to report suspected violations of this
AUP to us by forwarding a copy of the received email with FULL headers to firstname.lastname@example.org .We have a policy
to investigate all of these reports and to respond in the way we consider appropriate.
If you know of or suspect a violation of this AUP, you will promptly notify us in writing of the known or
suspected violation of this AUP.
2. Prohibited Email Actions
a. You may not use Timely or any tool associated with Timely to send spam. Spam can be in the form of bulk email or one to one commercial emails.
Bulk email is spam when it is unsolicited. Unsolicited means the recipient has not granted verifiable permission
for the message to be sent. Bulk means that the message is sent as part of a larger collection of messages that
have substantively similar content. One-to-one commercial emails are spam when they violate CAN-SPAM. One-to-one
commercial emails are also considered Spam if the data processed for purposes of sending that email is in scope
of the General Data Protection Regulation (‘GDPR’) and you fail to provide notice to individuals and establish a
lawful basis of processing.
You may not use the Timely Service in any way (directly or indirectly) to send, transmit, handle, distribute or
deliver: (a) spam in violation of the CAN-SPAM Act (referenced below) or any other law; (b) email to an address
obtained via Internet harvesting methods or any surreptitious methods (e.g., scraping or harvesting); (c) email
to an address that is incomplete, inaccurate and/or not updated for all applicable opt-out notifications, using
best efforts and best practices in the industry, (d) commercial electronic messages in violation of Canada’s
Anti-Spam Legislation (referenced below), or (e) in violation of the General Data Protection Regulation (GDPR).
b. You may not use any misleading or false names, addresses, email address, or subject line.
Email sent, or caused to be sent to or through the Timely Service may not: (a) use or contain invalid or forged
headers; (b) use or contain invalid or non-existent domain names; (c) employ any technique to otherwise
misrepresent, hide or obscure any information in identifying the point of origin or the transmission path; (d)
use other means of deceptive addressing; (e) use a third party’s internet domain name without their consent, or
be relayed from or through a third party’s equipment without the third party’s permission; (f) contain false or
misleading information in the subject line or otherwise contain false or misleading content; or (g)
use our trademark(s), tagline(s), or logo(s) without our prior written consent and only then pursuant
to our trademark usage guidelines.
If you use email, we recommend that you adopt the Sender Best Communications Practices document which is
available here. You will use commercially reasonable efforts to follow these practices.
c. You may not email purchase lists.
You are prohibited from using the Timely Service to email: (a) purchased, rented, or borrowed lists, and (b)
lists that are likely to result in an excessive number of unsubscribe requests or Spam complaints or notices, as
determined by acceptable industry practices.
3. Email Opt-out Requirements
You warrant that each email you send or is sent for you using the Timely Service will contain: (a) header
information that is not false or misleading; and (b) an advisement that the recipient may unsubscribe, opt-out or
otherwise demand that use of its information for unsolicited, impermissible and/or inappropriate communication(s)
as described in this AUP be stopped (and how the recipient can notify you that it wants to unsubscribe, opt-out,
or stop this use of its information). These requirements may not apply if the email sent is a transactional email and these requirements are not otherwise required by law. You warrant that you will promptly comply with all opt-out, unsubscribe, “do not call” and “do not send” requests.
4. Telephone Marketing
You must comply with all laws relating to telephone marketing, including without limitation those specifically referenced in the ‘Proper Usage of Timely Service’ section below. You must comply with all laws related to the recording of phone calls and ensure all proper consent to record is obtained prior to making any such recording. If you use the Timely Service to place telephone calls, you must also comply with all applicable industry standards, including those applicable guidelines published by the CTIA and the Mobile Marketing Association.
5. No Disruption
You agree not to use the Timely Service in a way that impacts the normal operation, privacy, integrity or security of another’s property. Another’s property includes another’s account(s), domain name(s), URL(s), website(s), network(s), system(s), facilities, equipment, data, other information, or business operations. You also agree not to use the Timely Service to gain unauthorized access to, use, monitor, make an unauthorized reference to, another’s property, unless you have the appropriate express prior consent to do so. Examples of prohibited actions include (without limitation): hacking, spoofing, denial of service, mailbombing and/or sending any email that contains or transmits any virus or propagating worm(s), or any malware, whether spyware, adware or other such file or program. You also agree not to use the Timely Service in a way that causes or may cause any Timely IP addresses, Timely domains, or Timely customer domains to be blacklisted. These restrictions apply regardless of your intent and whether or not you act intentionally or unintentionally.
6. Proper Usage of the Timely Service
You may not (directly or indirectly) use the Timely Service with content, or in a manner that:
• is threatening, abusive, harassing, stalking, or defamatory;
• is deceptive, false, misleading or fraudulent;
• is invasive of another’s privacy or otherwise violates another’s legal rights (such as rights of privacy and publicity);
• contains vulgar, obscene, indecent or unlawful material;
• infringes a third party’s intellectual property right(s);
• publishes, posts, uploads, or otherwise distributes any software, music, videos, or other material protected by intellectual property laws (or by rights of privacy or publicity) unless you have all necessary rights and consents to do so;
• uploads files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another person’s computer;
• downloads any file that you know, or reasonably should know, cannot be legally distributed in that way;
• falsifies or deletes any author attributions, legal or proprietary designations, labels of the origin or source of software, or other material contained in a file that is uploaded;
• restricts or inhibits any other user of the Timely Service from using and enjoying our website and/or the Timely Service;
• harvests or otherwise collects information about others, including e-mail addresses, without their consent;
• violates the usage standards or rules of an entity affected by your use, including without limitation any ISP, ESP, or news or user group (and including by way of example and not limitation circumventing or exceeding equipment use rights and restrictions and/or location and path identification detail);
• is legally actionable between private parties;
• is not a good faith use of the service, such as uploading Contacts in excess of your Contact tier, emailing those Contacts and then purging them shortly thereafter; and/or
• is in violation of any applicable local, state, national or international law or regulation, including all export laws and regulations and without limitation the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM Act) (15 U.S.C. § 7701 et seq.), the U.S Telephone Consumer Protection Act of 1991 (47 U.S.C. § 227), the Do-Not-Call Implementation Act of 2003 (15 U.S.C. § 6152 et seq.; originally codified at § 6101 note), the General Data Protection Regulation (2016/679), the Directive 2000/31/EC of the European Parliament and Council of 8 June 2000, on certain legal aspects of information society services, in particular, electronic commerce in the Internal Market (‘Directive on Electronic Commerce’), along with the Directive 2002/58/EC of the European Parliament and Council of 12 July 2002, concerning the processing of personal data and the protection of privacy in the electronic communications sector (‘Directive on Privacy and Electronic Communications’), regulations promulgated by the Personal Information Protection and Electronic Documents Act (PIPEDA) (S.C. 2000, c. 5), Canada’s Anti-Spam Legislation (CASL) (S.C. 2010, c. 23), Japan’s Act on Regulation of Transmission of Specified Electronic Mail (Act No. 26 of April 17, 2002), Brazil’s Personal data and the Protection of Privacy (Act No. 13.709 of August 14, 2018) and any regulations having the force of law or laws in force in your or your email recipient’s country of residence.
You will use the Timely Service or any software associated with Timely just for your internal business purposes and will not: (i) willfully tamper with the security of the Timely Service or tamper with our customer accounts; (ii) access data on the Timely Service not intended for you; (iii) log into a server or account on the Timely Service that you are not authorized to access; (iv) attempt to probe, scan or test the vulnerability of any Timely Service or to breach the security or authentication measures without proper authorization; (v) willfully render any part of the Timely Service unusable; (vi) lease, distribute, license, sell or otherwise commercially exploit the Timely Service or make the Timely Service available to a third party other than as contemplated in your subscription to the Timely Service; (vii) use the Timely Service for timesharing or service bureau purposes or otherwise for the benefit of a third party; or (viii) provide to third parties any evaluation version of the Timely Service without our prior written consent.
7. Restricted Industries
Some industries have higher than average abuse complaints, which can directly impact our ability to provide the Timely Service to other customers. To protect our customers, we reserve the right to discontinue your use of the Timely Services if you are in one of these industries. Some examples include:
• Escort and dating services
• Pharmaceutical products
• Work from home, make money online, and lead generating opportunities
• Gambling services or products
• Multi-level marketing or affiliate marketing
• List brokers or list rental services
• Selling ‘Likes’ or followers for a social media platform
8. Timely Trademark Use
Unless you have our express prior written permission, you may not use any name, logo, tagline or other mark of ours or the Timely Service, or any identifier or tag generated by the Timely Service, including without limitation: (a) as a hypertext link to any website or other location (except as provided for or enabled expressly by us); or (b) to imply identification with us as an employee, contractor, agent or other similar representative capacity. You also agree not to remove or alter any of these items as we may have provided or enabled.
9. General Terms
We may immediately suspend your access to the Timely Service if you breach this AUP or don’t respond to us in a reasonable period after we’ve contacted you about a potential breach of this AUP. We may also suspend your access as we explain in our Customer Terms of Service and, if you breach this AUP, we may terminate your subscription agreement for cause. You acknowledge we may disclose information regarding your use of any Timely Service to satisfy any law, regulation, government request, court order, subpoena or other legal process. If we make this type of required disclosure, we will notify you, unless we are required to keep the disclosure confidential.
We are not obligated to, but may choose to, remove any prohibited materials and deny access to any person who violates this AUP. We further reserve all other rights.
We may update and change any part or all of this AUP. If we update or change this AUP, the updated AUP will be posted at http://legal.time.ly/acceptable-use. If you have a Timely subscription, we will we will let you know through the Notification app in the Timely portal used to access your Timely subscription. We encourage you to review this AUP periodically.