Timely Professional & Managed Event Services Solutions

Timely customers can count on our experienced Customer Success team to help them with any questions or technical issues they might have while using our event platform.

From self-service to white-glove, we offer our customers several support options, which may include:

• Comprehensive knowledge base
• Video tutorials
• In-app support ticket system
• Email support
• Dedicated Customer Success Agent
• One-on-One Video Conferencing
• Service Level Agreement

Customer support is provided 24/7, anywhere in the world. Support priority and response times vary according to the severity of the issue reported, and the reporting customer's plan.

Although Timely event platform is intuitive and easy to use, we understand it can be difficult for some people to get used to new software. Our goal is to maximize your product investment by easing the learning curve for everyone in your team.

That’s why we offer our Enterprise Customers training and onboarding event services on demand, which may include:

• Quick software overview
• Full software onboarding
• Pre-structured training programs
• Tailored programs
• Train the trainer sessions
• Best practices training
• New features overview
• Refreshers

At Timely, we take security and privacy seriously. Our event software solutions are hosted on AWS infrastructure, which is compliant with NIST Cybersecurity Framework and Cloud Security Alliance STAR Level 2 certified.

Enterprise Customers can also rely on our advanced Security & Privacy measurements for additional protection, including:

• SQL server TDE
• SSL/TLS protocol
• Data encryption in transit and at rest
• Regular backups and CDN
• RBAC user permissions policy and 2FA user login
• SSO SAML for user authentication

In addition, depending on your project requirements, we would be happy to complete vendor security assessments, give you access to our internal policies, as well as negotiate a separate Security & Data Protection Agreement.

At Timely, we dedicate ourselves to helping our clients get the most value out of our event platform from the outset. Enterprise clients can count on us to assist with product implementation and design customization event services, which can include:

• Implementing account settings, calendar views, event page layouts, themes, colors and fonts, as well as event categorization through filters.
• Importing events in bulk from spreadsheets or URL feeds.
• Setting up event automation features, such as event submission form, newsletter, social media, booking forms, and templates.

Moreover, Enterprise Customers can count on Timely's experienced staff to design and implement an event portal page on their own website, if needed. Currently, this service is only available to customers using WordPress as their CMS.

Aside from advanced built-in Event SEO software tools, Enterprise customers can also rely on Timely’s event services experts to help your event related content rank higher on web searches.

We can help you boost online exposure to your calendar and events in many ways, including:

• Auditing current calendar and events for SEO purposes
• Conducting initial SEO keyword planning and research
• Reviewing current strategy and creating a new roadmap following SEO Best Practices
• Setting up your account with the appropriate HTML tags, such as title tag, meta description, and optimized URLs.
• Configuring Custom subdomain

We also offer our Enterprise Customers live training sessions with our seasoned coaches. You will learn all about Search Engine Optimization and how to use our SEO features. We will guide your efforts so you can keep increasing your website traffic.

Scale your event business with confidence! Enterprise Clients can rely on Timely to provide on-going event management services. We can help keep your calendars and events up to date, and interact with your customers and event submitters.

This events service can include the performance of specific ongoing event management tasks, such as:

• Publishing events by creating, editing, cloning and labeling events, as well as curating and designing event images
• Aggregating events by importing events from other calendars and websites
• Promoting events by creating and scheduling newsletters, and social media posts
• Managing event submissions by approving and rejecting submitters and events

Our full service event management team can also help you scale up event operations by managing registrations, ticket sales, online payments and cancellations.