Privacy Policy

Timely is committed to protecting and respecting your privacy.


This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of GDPR, Timely is the data controller.

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1. Information Collection and Use

1.1 How we collect your data

When you visit our websites or use our services, we collect personal data. We collect data in the following ways:

1.2 How we use your data

The collected personal data will be used in a number of ways:

We will keep confidential any confidential information you provide to us and will not disclose it to anyone other than our employees, officers, agents, consultants or sub-contractors unless we are required to do so by law or regulatory authority

1.3 How we can share your data

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

We may share your Personal Information with third parties, such as vendors and service providers who provide assistance with billing, payment processing, marketing, data analytics support and service associated with the Site or Service.

We may share your Personal Data with our channel partners to fulfill obligations and requests, to deliver support, and to provide users and our customer’s users with information about Timely. Timely does not control how a business partner may use your Personal Data. Our business partners are responsible for managing the use of Personal Data collected in these circumstances.

We may share your Personal Data when we believe disclosure is necessary or required by law, regulation, to protect users, the integrity of the website or service and to defend or exercise our legal rights. We may also disclose your Personal Data when it may be necessary for other legitimate purposes as reasonably determined by Timely.

2. International Data Transfers

Your data may be transferred to and processed in countries other than the country you live in, such as to the United States, where our data hosting provider’s servers are located. These countries may have laws different to what you are used to. We put safeguards in place to ensure your personal data remains protected when we disclose personal data to a third party in another country.

For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data, or to a third party where we have approved transfer mechanisms in place to protect your personal data.

3. Security

Your personal data is a security priority for us. We are committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.

4. Retention

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

We will retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we will make sure it is deleted or anonymised.

5. Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. We will not pass on your data to third parties. You can exercise the right at any time by contacting us at

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If you live in the European Economic Area, or a similar international area, you may have additional privacy rights available to you under applicable laws. We will process your requests in accordance with applicable data protection laws. If you would like to exercise any of the below rights, please contact so that we may consider your request in accordance with applicable law:

6. User Content

User Content means any and all information or data, including, without limitation, texts, documents, data, images, photos, graphics, videos, audio and trademarks or any other content in any media and format, uploaded, posted or submitted by you about each event you create, ticket, register, host, publish, and promote or advertise (the “User Content”) in relation to the use of the Services. You are responsible for your User Content and assume all risks associated with your User Content, including, anyone’s reliance on its accuracy, completeness or usefulness. You represent and warrant that (a) you own, or has the necessary permissions to use and authorize the use of your User Content; and (b) your User Content does not infringe any applicable law or regulation, or the rights of any third party.

7. User Content License

You retain any and all ownership or other rights over the User Content, but grant Timely a perpetual, royalty-free, transferable, irrevocable, sublicenseable, non-exclusive right and license for any purpose, including but not limited to accessing, using, posting, publishing, advertising, distributing and broadcasting the User Content and allowing others to do the same (the “Content License”). You also irrevocably waive Timely, and cause to be waived, any claims and assertions of moral rights or attributions with respect to your User Content. You acknowledge that Timely may take down or remove from a calendar any User Content at any time for any reason, including in compliance with court orders and regulatory processes. You represent and warrant that you have all rights, power and authority necessary to grant the licence under this clause.

We will retain personal information we collect from you for the period is required or permitted by law. You can request deletion of your Personal Data at any time and we will consider your request in accordance with applicable law.

Timely may link to other websites or services. Other websites may also contain links to the Timely website or service. Timely does not control those websites or their privacy practices. The personal information you choose to give to such parties is not covered by the Timely Privacy Policy.

8. How to contact us

We prefer to communicate with you by email, as this ensures that you are put in contact with the right person and in accordance with any regulatory time frames. Our email is

You have the right to access information held about you. Your right of access can be exercised in accordance with this Policy. Any access request may be subject to a fee of US$20 to meet our costs in providing you with details of the information we hold about you.

If you wish to contact Timely to deliver any legal notice, you can do so as follows:

1965 West 4th Ave, Suite 202,
Vancouver BC V6J 1M8
Attn: General Counsel

All notices, demands, or consents required or permitted under these Terms shall be in writing and shall be deemed delivered when sent: (a) personally; (b) by mutually recognized overnight carrier, including, but not limited to, D.H.L., Federal Express, Airborne, UPS Overnight and Priority Mail; (c) by certified or registered mail to the other party; or (d) by email to the other party.