Our November 2024 Product Update introduces new features to enhance accessibility, expand multi-language support, streamline user engagement, and provide 24/7 assistance. This month’s highlights include Timely’s first AI chatbot for product support, expanded submitter management, customizable purchaser fields, and multi-language capabilities for venue spaces. These updates are designed to optimize the event and venue management experience for all users. Let’s explore what’s new!

1. Introducing Tim,  our New AI Chatbot in the Help Center!

To enhance customer support, we’re thrilled to introduce Tim, our new AI-powered chatbot available in the Help Center. Tim is designed to help you get the answers you need instantly.

You can try out Tim by visiting our Help Center and clicking on the AI chat icon in the bottom right corner.

2. Event and Training Management Software

2.1 Accessibility Enhancements in Public View

This update includes a series of accessibility improvements across our platform. Including the sign-in, sign-up, event creation processes, checkout process, event views, space views, space and event details. 

Enhanced keyboard navigation, clearer labels, and improved screen reader support have been added. In order to create a more inclusive experience for all users. These enhancements ensure that users of all abilities can smoothly interact with and engage in events on Timely.

2.2 Enhanced Submitter Management with New Submitters Tab Layout

A new version of the Submitters tab now provides additional data and insights. Also, mirroring the layout of the Purchasers tab (within Contacts Management) for a consistent user experience.

This redesigned tab offers information on when users became members and their last login. Further, giving organizers valuable data to track and analyze engagement over time. Now you can also click on a specific submitter to see the pop up card with their information.

2.3 Contacts Management: Custom Fields at Checkout

We’ve enhanced the flexibility of our custom field functionality by including it in the checkout form. Now, organizers can collect specific information from ticket purchasers at the point of purchase. Unlike order-level or ticket-level fields, this feature links custom fields directly to the purchaser’s profile. As a result, it facilitates more personalized interactions and ensures a seamless data collection process.

To activate these fields, navigate to Contacts in the main menu, then select Settings followed by Custom Fields. Create the desired custom field and check the option “Show in Ticketing Checkout.” This enables the custom field to appear during the checkout process. Therefore, giving organizers a powerful tool to gather additional information specific to each purchaser.

3. Venue Management Software

3.1 Multi-Language Support for Space Titles and Descriptions

Venue managers can now translate space titles and descriptions into multiple languages. This feature makes it easy to cater to diverse audiences. Further, it provides a localized experience for all users viewing the public space views. 

Venue managers can manage translations directly within space creation and editing. Therefore, ensuring that the information is accessible and engaging for an international audience.

Timely Product Update: November 2024

Discover Timely’s latest product update! We have introduced exciting new accessibility features and multi-language venue support. Additionally, our AI-powered chatbot, Tim, streamlines event and venue management processes. These enhancements significantly improve user support and overall experience.

Stay tuned for more exciting updates as we continue to evolve our software solutions. For more information about those features and to confirm if you have access to them, please contact us.