Product Update September 1, 2022

At Timely, we are constantly improving our event software solutions. In the past month, we've made several changes to the layout of our system application, and created some self serve options for customers who want to upgrade their plans by themselves within the app. All to make our platform even more easy to use and provide our clients a better experience. In this post, you will learn all about our product update posted on September 1, 2022.

1. UI/UX Software Improvements

After collecting and analyzing lots of constructive customer feedback about our event platform, our Technology, Product, Marketing and Customer Success teams joined forces and came up with a comprehensive project to revamp the user interface design of our software application. The purpose of this project is to maximize software usability and user experience.

Project implementation started in August, and will continue until the end of the year. See below the latest UI/UX changes to our event software, and stay tuned for all the new improvements that are coming down the track.

1.1 Calendar-Selection Dropdown Menu

A small, but relevant improvement on the UI/UX of our software is the calendar selection dropdown menu. Clients who manage more than one events calendar and need to switch among calendars frequently will find the new menu easier to use than the previous one. 

In addition to removing a less intuitive button, we've reduced the number of clicks required to change calendars to only 1 click, and removed some unnecessary blank space on the main navigation menu bar.

1.2 Add Event Tab

Considering that most of our clients use our software to create events and publish them on their events calendars, we've moved the Add Event tab to the top of the Events menu. We've also added it as a shortcut on the top of the screen in case you are navigating on another section of our platform and want to create an event on the spot.

1.3 Add / Edit Event Full-Screen View

We’ve heard our customers and implemented a solution to widen the screen size while creating or editing events. Now, you can expand the event form so it occupies your entire screen. The purpose of this improvement is to give clients more working space while adding the event details of their events. 

If you prefer to see the preview of your event while you create or edit your events, you can always collapse the event form to its original format.

1.4 New Community Events Menu for Front End Submission Form Feature

As part of our large UI/UX improvement project, we've moved all the front end event submission form features from the General Settings to a new menu, named Community Events.   

If you have this feature in your plan, you will be able to see all related settings on this new Community Events menu. The new sub menus are Settings, Submitters, Event Ads and Templates. This means that, from now on, you just need to go to one place on the application to set up your event submission form, manage event submitters, and customize email templates.

1.5 New Google Chrome-Extension Menu

Timely Calendar Chrome Extension is not a new feature. However, it was not available for download from our dashboard, so we added it as a new sub item to the Import Events menu. 

For those who are not aware of its capabilities, our Chrome Extension allows you to import events from Eventbrite into your Timely calendar with a click of a button. It is very useful for customers who want to populate their online calendar of events with relevant events effortlessly.  

2. New Self Serve Upgrade Options

In addition to all the improvements on the usability of our event software mentioned above, we have also made changes to help you manage your plan more effectively.

2.1 New “My Plan” Tab

We know how important it is for our clients to be able to easily make changes to their plans. For this reason, we've created a new My Plan tab, which you can access from the My Account menu. 

On the My Plan tab, you will find information about your current plan. You will also be able to upgrade it by yourself, if desired. Currently, the subscription plans available for self-serve upgrade are Starter and Growth. Enterprise clients still need to contact us to upgrade their plans. We will then review their event management needs, and create a customized quote.

Check our comparison table to compare our plans.  

Note: You will not be able to auto downgrade your account yet. If you need to downgrade your plan, please open a support ticket so we can assist you directly.

2.2 New Add-Ons

Event Add-On

For those who have event limits on their plans, deleting events from their calendars can be an inconvenience. Therefore, we've created a new event add-on that clients can use to increase their event limit.

Currently, we are allowing customers who have the Growth plan to purchase one package of 500 additional events. The Add-On purchase option becomes visible once they reach their event limit.

User Add-On

After receiving customer requests to add more users to their event calendars, we've decided to create a new user add-on. Right now, clients that are on the Growth plan can add up to 3 additional users to their plans. The Add-On purchase option becomes visible once they reach their user limit.

2.3 New “Upgrade” Button

Since we are now focusing on providing a more self-service experience for those who have standard event management needs, we've changed some of the buttons on our dashboard. The goal is to make it easier for our clients to upgrade their accounts. 

Therefore, where in the past you would see a “contact us” button, you see a new “upgrade” button instead. This way, you can purchase plans and add-ons by yourself, as needed.

Of course, you can always contact us if you have any questions about our plans and features! We will be happy to help you!